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Management @ Zones Pvt Ltd


As a Customer Support Coordinator for Logistics and Integrations services, you will work with the team on administrative needs such as order entry, order management & follow up, relay information between our labs, warehouses to internal stakeholders. You will also work with Sales and CAMs on order status, updates, and changes, with the purchasing team to expedite product status, and with vendors and suppliers on PO status and shipping schedules. We will need you to assist project team with administrative tasks as required and should become an expert in AX and CRM. The Coordinator will respond to cases with measurable SLAs for response time. Also, enter information in our Tenrox time entry tool as needed. The Coordinator maintains information on our SharePoint site and maintains excel spreadsheets to track customer equipment that is repaired by our Depot Repairs team or managed by our Spare In The Air program.

Minimum Requirements

  • Education · BA/BS in Business or a related field, or equivalent experience Required Experience · 3+ years required of experience in Project Coordination · Strong writing and editing skills (including grammar and punctuation) · Ability to meet deadlines in a fast paced, changing environment while managing multiple projects and completion dates · Strong communication and interpersonal skills · Competent analytical and problem-solving skills · Experience in customer service oriented work · Extremely detail-oriented, thorough, with meticulous organizational skills · Is self-motivated, shows initiative, and has the ability to think outside the box to solve problems and can negotiate and nurture relationships with individuals at all levels of authority

Short Info

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