This position is responsible for ensuring the operational excellence of the ISA services team and pre-sales technical support and for developing relationships with Tier 1 and Tier 2 hardware manufacturers and software publishers. This leadership role is responsible for overall services revenue growth, client retention, acquisition and satisfaction along with achieving operating/margin targets and continuous improvement.
BA/BS in Engineering, Computer Science, Management Information Systems or related field or equivalent experience
5+ years of experience in an IT services business development role
Experience in the VAR channel around the various partnering programs is a plus.
Must have broad based understanding of enterprise storage, virtualization, messaging and collaboration platforms. Should be able to articulate capabilities around Data Center centric solutions.
Proven relationship building and presentation skills with customers, team members and cross-functional leadership
Project management skills/ability to develop, plan and implement short and long term goals for internal and external processes
Ability to analyze, develop, establish and maintain efficient office work flow and administrative processes
Strong technical writing expertise for pre-sales work and project documentation
Bachelor’s degree in Computer Science, Engineering or related discipline or equivalent experience
Proven track record of results and high performance in services engagements
Client success experience with the one or more of the following solution areas:
Life Cycle Services
Enterprise Service Management
End User Services
Cloud DC transformation
Network Strategy and optimization