Enter standard and repeatable orders for IT hardware and software products for US based business as per the procedure laid out in SOP.
Update new products and prices, remove products (customer’s request or end of life) as part of Catalog Maintenance .
Keep all the relevant SOPs for the Accounts/activities assigned up-to-date.
Highlight to the Sales team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis.
Act as a liaison between sales and other departments to remove obstacles, facilitate delivery of service to customers and address issues impacting sales teams.
Work with appropriate departments to identify, fix and fulfill Sales orders that are shipped and not Invoiced.
Manage account specific mailbox and take appropriate actions.
Ensure all assigned duties are completed timely and according to SLA.
Participate in weekly sync calls with sales teams to facilitate communications, continuous improvement, and/or alignment of support.
Publish reports as required to the Sales Team.
Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics.